Refund policy
Cheez Return & Refund Policy
15-Day Return We want you and your little ones to love your brushing routine. If you are not satisfied with your purchase, we accept returns within 15 days of the original purchase date, subject to the safety conditions below.
Strict Hygiene & Safety Requirements To protect our customers and maintain the highest hygiene standards for our oral care products, we can only accept returns on items that are in their original, unopened, and sellable condition.
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Definition of "Opened": For the safety of all children, our products are final sale once the clear plastic protective film covering the box has been removed, torn, punctured, or tampered with in any way. If this clear plastic film is not fully intact, the product is considered “opened” and is no longer eligible for a return or refund.
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Condition of Packaging: The outer box must be in its original, undamaged condition, with the clear plastic protective film fully intact and all original inserts included.
How to Initiate a Return
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Check Your Dates: Ensure it has been 15 days or less since your purchase.
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Verify the Protective Film: Confirm that the clear plastic protective film covering the box is fully intact and has not been removed or tampered with in any way.
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Contact Us: Email cheezoralcare@gmail.com with your Order Number and a photo of the sealed product.
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Shipping: Once approved, we will provide you with the return shipping address. Please note that customers are responsible for return shipping costs unless the product arrived damaged.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Damaged or Incorrect Items If your product arrives with the clear plastic wrap already damaged or if you received the wrong item, please contact us within 24 hours of delivery so we can send a replacement immediately.